Well I’m in my 10th year with DreamHost and during that 10 years they have been nothing short of an amazing service. Sure like everybody they have had their fair share of hard times. But what I love is the transparency they have with every aspect of their business. When things (inevitably they do) go wrong, they communicate it and as soon as that is fixed they make light of the situation (“perhaps we shouldn’t have pressed that button”). I love the way the Dreamhost team connect with their clients and I’ve always felt comfortable with Dreamhost and can’t see myself changing anytime soon.
Recently they had to switch my account to a new server. This was slightly worrying as I have a lot going on with my setup and client websites. Once the switch happened though everything seemed to be 100% as normal. But I did stumble upon a small issue with an RSS feed I had written, so I logged into my trusty control panel and decided to use the LIVE CHAT support, I was happily greeted within 1 minute and had what could have been a serious issue solved within 5 minutes.
Here is a slightly adjusted transcript for obvious reasons…
DH: Thanks for using LiveChat, how can I help you?
Bruce: Hi, My websites were changed to a new server this week
Bruce: everything seems to be fine except one thing
Bruce: I have 3 RSS feeds on iTunes (video podcasts). Suddenly they are not validating since the change
Bruce: www.twendy.tv/episodes/twendybusiness.xml
Bruce: Is one feed as an example
Bruce: I can only put it down to the php config differences
Bruce: on the new server
Bruce: Are you able to assist with that?
DH: Hmm, I don’t see anything right off the bat
Bruce: One error is “Feeds should not be served with the “application/x-httpd-php” media type” is this a setting in the php cnfig?
DH: Looks like it’s trying to download the file rather than view it
Bruce: Yes that’s right. A classic symptom of the config not setup correctly to handle these files
Bruce: these were validating perfectly before the server change
DH: Give me just a moment while I look into this
DH: Okay try now
Bruce: The feeds aren’t coming up with the http error, still not quite validating, I could fix that though
DH: Is www.twendy.tv/episodes/twendybusiness.xml loading correctly now?
Bruce: Excellent. Site is loading and feed is loading with one or two fixable errors.
DH: Great to hear!
Bruce: Thank you! You are a champion
DH: I’m glad we got it working again for you
DH: Have a wonderful weekend
Bruce: you too
Chat session has been terminated by the site operator.
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